Looking for “Help Desk”? Help Desk is generally used to troubleshoot problems and provide support about the product or the business services or assistance to employees. Big companies have in-house troubleshooting support services which provide assistance to employees or support to external agencies/customers.
If you are planning to start your own company and want to setup your help desk software, this article can take you to right direction. You may ask why it’s important to setup help desk and how it’s going to help your business.
Help Desk can help you in 3 ways:
- Improve Customer Support – Improve service productivity with easy automation
- Reduce your workload – Provide proactive service with email monitoring, auto-ticketing and alert notifications
- Save time and money
Help Desk software can be ticketing based system where you receive tickets via email or web. The ticket get assigned to your IT team and the status gets updated as the team make progress on a ticket.
New business often tend to fail in their first year mainly because of information management. If you don’t keep track of what your department does and when it does it, it will affect the customer satisfaction level and eventually the company business.
I came across a professional blog which is dedicated to Help Desk and CRM systems. If you are looking for a place to start with setting up the help desk and information management, http://www.HelpDeskSITE.com is the first place to look for. Help Desk Software is a site of EGA Futura.
Best value help desk system should have following features:
- Intuitive and Easy to Learn
- Help Desk Includes a Database for Customer & IT support Details
- Remote debugging support
- Extensive Reports Quickly Available
- Chat functionality
- Auto-messaging Facility
- Web Calendar Integration
- Call Resolution Time Can be Billed
Make your Help Desk Pay and reward your business!
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